Shipping and Returns
Return Policy
If you wish to return your item, we must receive your request within 30 days of the date you received your item. Send all returns to:
SWI FENCE, LLC
1020 SR-16
Saint Augustine, Fl, 32084
Return Shipping
If you have received an incorrect or damaged item will send you a PDF of a return shipping label. Please print it out and affix to your package.
If you ordered the wrong item or no longer need the item, you are responsible for paying for the return shipping costs and no label will be provided.
Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, your purchase price, less the restocking fee, will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email sales.swifence@gmail.com within 30 days of receiving your product to begin the process.
Free Shipping Policy
We are pleased to offer free shipping on all orders within the lower 48 United States. No additional shipping fees will be applied at checkout for deliveries within this region.
Shipping Exclusions
Free shipping does not apply to orders shipped to Alaska, Hawaii, U.S. territories, or international locations. Customers outside the lower 48 states must contact us for a shipping quote before placing an order.
Processing an Delivery Time
Orders are typically processed within 2 business days. Holidays WILL delay processing.Delivery times vary based on location, carrier, and product availability. Estimated delivery times will be provided at checkout.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.
Insurance
If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.